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class=\"wp-block-heading\">\u5ba2\u6237\u4f53\u9a8c\u9a71\u52a8\u7684\u6536\u5165\u589e\u957f\u903b\u8f91<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u7535\u5b50\u8bbe\u5907\u5236\u9020\u5de8\u5934Mycronic\u7684\u6848\u4f8b\u9a8c\u8bc1\u4e86\u4e00\u4e2a\u91cd\u8981\u6d1e\u5bdf\uff1a\u6700\u597d\u7684\u5ba2\u6237\u4f53\u9a8c\u6295\u8d44\u65f6\u673a\u4e0d\u662f\u5728\u4f01\u4e1a\u9677\u5165\u56f0\u5883\u65f6\uff0c\u800c\u662f\u5728\u5e02\u573a\u9886\u5148\u65f6\u3002Mycronic\u901a\u8fc7\u7cfb\u7edf\u5316\u7684NPS\u9879\u76ee\uff0c\u6210\u529f\u5730\u5c06\u5ba2\u6237\u53cd\u9988\u4e0e\u6536\u5165\u5f71\u54cd\u6302\u94a9\uff0c\u5b9e\u73b0\u4e86\u5404\u4e1a\u52a1\u90e8\u95e8\u7684NPS\u6b63\u589e\u957f\u3002\u8be5\u516c\u53f8\u9879\u76ee\u8d1f\u8d23\u4eba\u6307\u51fa\uff1a\u201c\u5982\u679c\u4f60\u4e0d\u628a\u53cd\u9988\u548c\u4e1a\u52a1\u5f71\u54cd\u8054\u7cfb\u8d77\u6765\uff0c\u4f60\u600e\u4e48\u77e5\u9053\u54ea\u4e2a\u884c\u52a8\u5e94\u8be5\u4f18\u5148\uff1f\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u706f\u5854\u5de5\u5382\u7684\u5ba2\u6237\u4e2d\u5fc3\u5316\u5b9e\u8df5<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u6d77\u4fe1\u89c6\u50cf\u79d1\u6280\u9752\u5c9b\u5de5\u5382\u88ab\u4e16\u754c\u7ecf\u6d4e\u8bba\u575b\u8bc4\u4e3a\u5168\u7403\u7535\u89c6\u884c\u4e1a\u9996\u4e2a\u201c\u5ba2\u6237\u4e2d\u5fc3\u5316\u706f\u5854\u5de5\u5382\u201d\uff0c\u5176NPS\u8fbe\u5230\u4e8684%\u3002\u901a\u8fc7\u5c06AI\u3001\u5927\u6570\u636e\u3001\u5de5\u4e1a\u4eff\u771f\u7b49\u6280\u672f\u5927\u89c4\u6a21\u96c6\u6210\u5230\u7814\u53d1\u548c\u751f\u4ea7\u6d41\u7a0b\u4e2d\uff0c\u8be5\u5de5\u5382\u5c06\u5ba2\u6237\u9700\u6c42\u8f6c\u5316\u4e3a\u4ea7\u54c1\u529f\u80fd\u7684\u65f6\u95f4\u7f29\u77ed\u4e8662%\u3002\u8fd9\u662f\u7535\u5b50\u5236\u9020\u884c\u4e1a\u4e2d\uff0c<strong>\u667a\u80fd\u5236\u9020\u4e0e\u5ba2\u6237\u4e2d\u5fc3\u5316\u7406\u5ff5<\/strong>\u6df1\u5ea6\u878d\u5408\u7684\u5178\u578b\u8303\u4f8b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5199\u5728\u6700\u540e<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u51c0\u63a8\u8350\u503c\u5bf9\u4e8e\u7535\u5b50\u5236\u9020\u4f01\u4e1a\u800c\u8a00\uff0c\u5176\u7ec8\u6781\u4ef7\u503c\u4e0d\u5728\u4e8e\u83b7\u53d6\u4e00\u4e2a\u5206\u6570\uff0c\u800c\u5728\u4e8e\u5efa\u7acb\u4e00\u79cd<strong>\u4ece\u5ba2\u6237\u5171\u60c5\u51fa\u53d1\u53cd\u5411\u5b9a\u4e49\u4ea7\u54c1\u4e0e\u670d\u52a1\u7684\u7ec4\u7ec7\u80fd\u529b<\/strong>\u3002\u5f53\u4e00\u5bb6\u7535\u5b50\u5236\u9020\u4f01\u4e1a\u80fd\u591f\u6e05\u6670\u5730\u56de\u7b54\u201c\u5ba2\u6237\u4e3a\u4ec0\u4e48\u4e0d\u63a8\u8350\u6211\u4eec\u201d\u5e76\u636e\u6b64\u91c7\u53d6\u7cfb\u7edf\u884c\u52a8\u65f6\uff0c\u5b83\u4fbf\u771f\u6b63\u62e5\u6709\u4e86\u7a7f\u8d8a\u6280\u672f\u5468\u671f\u3001\u8d62\u5f97\u957f\u671f\u5e02\u573a\u9886\u5bfc\u529b\u7684\u6838\u5fc3\u5bc6\u7801\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u5e38\u89c1\u95ee\u9898\u89e3\u7b54<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. \u4ec0\u4e48\u662fNPS\uff08\u51c0\u63a8\u8350\u503c\uff09\uff1f<\/strong><br>NPS\u5373\u51c0\u63a8\u8350\u503c\uff08Net Promoter Score\uff09\uff0c\u7531Fred Reichheld\u4e8e2003\u5e74\u63d0\u51fa\uff0c\u901a\u8fc7\u8be2\u95ee\u5ba2\u6237\u201c\u4f60\u6709\u591a\u5927\u53ef\u80fd\u5411\u670b\u53cb\u6216\u540c\u4e8b\u63a8\u8350\u6211\u4eec\u7684\u516c\u53f8\/\u4ea7\u54c1\/\u670d\u52a1\uff1f\u201d\uff080-10\u5206\uff09\u6765\u5ea6\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u3002\u5c06\u5ba2\u6237\u5206\u4e3a\u63a8\u8350\u8005\uff089-10\u5206\uff09\u3001\u4e2d\u7acb\u8005\uff087-8\u5206\uff09\u548c\u8d2c\u635f\u8005\uff080-6\u5206\uff09\uff0cNPS = \u63a8\u8350\u8005% &#8211; \u8d2c\u635f\u8005%\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. \u7535\u5b50\u5236\u9020\u4f01\u4e1a\u4e3a\u4ec0\u4e48\u9700\u8981\u5173\u6ce8NPS\uff1f<\/strong><br>\u7535\u5b50\u5236\u9020\u4e1a\u4ea7\u54c1\u8fed\u4ee3\u5feb\u3001\u5ba2\u6237\u51b3\u7b56\u5468\u671f\u957f\u4e14\u53d7\u53e3\u7891\u5f71\u54cd\u5927\u3002NPS\u4e0d\u4ec5\u53cd\u6620\u5ba2\u6237\u6ee1\u610f\u5ea6\uff0c\u66f4\u80fd\u9884\u6d4b\u590d\u8d2d\u7387\u548c\u54c1\u724c\u5e02\u573a\u8868\u73b0\uff0c\u5e2e\u52a9\u4f01\u4e1a\u4ece\u201c\u4ea7\u54c1\u4e3a\u4e2d\u5fc3\u201d\u8f6c\u5411\u201c\u5ba2\u6237\u4e3a\u4e2d\u5fc3\u201d\u7684\u8d28\u91cf\u7ba1\u7406\u4f53\u7cfb\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. NPS\u5728\u7535\u5b50\u5236\u9020\u884c\u4e1a\u5982\u4f55\u843d\u5730\uff1f<\/strong><br>\u9700\u4ece\u9876\u5c42\u8bbe\u8ba1\u5165\u624b\uff0c\u5c06NPS\u76ee\u6807\u5206\u89e3\u5230\u5404\u4e1a\u52a1\u90e8\u95e8\u548c\u5c97\u4f4d\uff08\u5982\u6770\u514b\u79d1\u6280\u3001\u534e\u4e3a\u7684\u5b9e\u8df5\uff09\uff0c\u5efa\u7acb\u7aef\u5230\u7aef\u7684\u8d28\u91cf\u7ba1\u7406\u4f53\u7cfb\uff0c\u5e76\u901a\u8fc7\u670d\u52a1\u5feb\u901f\u54cd\u5e94\u673a\u5236\uff08\u5982\u201c\u4e09\u5feb\u670d\u52a1\u201d\uff09\u5b9e\u73b0\u5ba2\u6237\u4f53\u9a8c\u7684\u95ed\u73af\u7ba1\u7406\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. \u4ec0\u4e48\u662f\u7279\u6027NPS\uff0c\u5bf9\u7535\u5b50\u5236\u9020\u4f01\u4e1a\u6709\u4f55\u610f\u4e49\uff1f<\/strong><br>\u7279\u6027NPS\u662f\u9488\u5bf9\u4ea7\u54c1\u67d0\u4e00\u5177\u4f53\u529f\u80fd\u6216\u7279\u6027\u7684\u63a8\u8350\u503c\u5206\u6790\u3002\u901a\u8fc7\u5206\u6790\u63a8\u8350\u8005\u548c\u8d2c\u635f\u8005\u5bf9\u4ea7\u54c1\u4e0d\u540c\u7279\u6027\uff08\u5982\u7535\u6c60\u7eed\u822a\u3001\u5c4f\u5e55\u663e\u793a\uff09\u7684\u53cd\u9988\uff0c\u4f01\u4e1a\u53ef\u7cbe\u51c6\u5b9a\u4f4d\u7814\u53d1\u548c\u6539\u8fdb\u65b9\u5411\uff0c\u907f\u514d\u8d44\u6e90\u6d6a\u8d39\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. NPS\u5f97\u5206\u591a\u5c11\u624d\u7b97\u597d\uff1f<\/strong><br>Bain &amp; Company\u6307\u51fa\uff0cNPS&gt;0\u8868\u793a\u63a8\u8350\u8005\u591a\u4e8e\u8d2c\u635f\u8005\uff0c\u8d85\u8fc750\u5206\u4e3a\u4f18\u79c0\uff0c\u8d85\u8fc780\u5206\u4e3a\u4e16\u754c\u7ea7\u3002\u7535\u5b50\u5236\u9020\u884c\u4e1a\u53ef\u53c2\u8003\uff0c\u4f46\u66f4\u91cd\u8981\u7684\u662f\u4e0e\u81ea\u8eab\u5386\u53f2\u6570\u636e\u548c\u884c\u4e1a\u7ade\u54c1\u7eb5\u5411\u5bf9\u6bd4\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. \u5ba2\u6237\u6ee1\u610f\u5ea6\uff08CSAT\uff09\u548cNPS\u6709\u4ec0\u4e48\u533a\u522b\uff1f<\/strong><br>CSAT\u8861\u91cf\u5ba2\u6237\u5bf9\u5f53\u524d\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u6ee1\u610f\u7a0b\u5ea6\uff0c\u662f\u201c\u8fc7\u53bb\u65f6\u201d\uff1bNPS\u8861\u91cf\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u672a\u6765\u63a8\u8350\u610f\u613f\uff0c\u80fd\u9884\u6d4b\u957f\u671f\u589e\u957f\u548c\u590d\u8d2d\u884c\u4e3a\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. \u7535\u5b50\u5236\u9020\u4f01\u4e1a\u5982\u4f55\u6536\u96c6NPS\u6570\u636e\uff1f<\/strong><br>\u53ef\u901a\u8fc7\u884c\u4e1a\u7b2c\u4e09\u65b9\u8c03\u7814\u3001\u552e\u540e\u56de\u8bbf\u3001\u4ea7\u54c1App\u5185\u63a8\u9001\u3001\u5b98\u7f51\u53ca\u793e\u4ea4\u5a92\u4f53\u6e20\u9053\u7b49\u3002\u6d77\u4fe1\u6784\u5efa\u4e86CLT\u3001CATI\u3001Online\u548c\u4e8c\u7ef4\u7801\u5373\u65f6\u91c7\u96c6\u7684\u591a\u7ef4\u5ea6\u91c7\u96c6\u8bc4\u4ef7\u6a21\u578b\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. NPS\u9ad8\u662f\u5426\u610f\u5473\u7740\u4ea7\u54c1\u4e00\u5b9a\u6210\u529f\uff1f<\/strong><br>\u4e0d\u4e00\u5b9a\u3002NPS\u662f\u91cd\u8981\u53c2\u8003\u6307\u6807\uff0c\u4f46\u4f01\u4e1a\u4ecd\u9700\u7ed3\u5408\u5e02\u573a\u4efd\u989d\u3001\u8425\u6536\u589e\u957f\u3001\u76c8\u5229\u80fd\u529b\u7b49\u7efc\u5408\u5224\u65ad\u3002\u9ad8NPS\u4e0d\u80fd\u5f25\u8865\u4ea7\u54c1\u5b9a\u4f4d\u5931\u8bef\u6216\u6210\u672c\u5931\u63a7\u7684\u95ee\u9898\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5728\u7535\u5b50\u5236\u9020\u4e1a\u7684\u6fc0\u70c8\u7ade\u4e89\u4e2d\uff0c\u6280\u672f\u9886\u5148\u548c\u6210\u672c\u63a7\u5236\u66fe\u662f\u4f01\u4e1a\u7acb\u8db3\u7684\u57fa\u77f3\u3002\u7136\u800c\uff0c\u968f\u7740\u4ea7\u54c1\u540c\u8d28\u5316\u52a0\u5267\u548c\u5ba2\u6237\u9700\u6c42\u65e5\u76ca\u590d\u6742\uff0c\u4e00\u79cd\u5168\u65b0\u7684\u8d28\u91cf\u89c2\u6b63\u5728\u884c\u4e1a\u5934\u90e8\u4f01\u4e1a\u4e2d\u5f62\u6210\u5171\u8bc6\u2014\u2014\u51c0\u63a8\u8350\u503c\uff08Net Promoter Score, NPS\uff09 \u5df2\u4e0d\u518d\u662f\u4e00\u4e2a\u7b80\u5355\u7684\u5ba2\u6237\u6ee1\u610f&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[1],"tags":[],"topic":[],"class_list":["post-37","post","type-post","status-publish","format-standard","hentry","category-zw"],"_links":{"self":[{"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/posts\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":0,"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/posts\/37\/revisions"}],"wp:attachment":[{"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/media?parent=37"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/categories?post=37"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/tags?post=37"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/100ecqzwx.webx.znbgj.com\/zixun\/qzwx\/wp-json\/wp\/v2\/topic?post=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}